Part 1 of the 7 part series, “7 Ways to Build Rapport Quickly”
In this, the first of 7 short videos learn the fine art of slowing down the conversation. All of these techniques work together and can work in any communication scenario. In this one, we look at slowing down the pace of the conversation.
The scenario: An IRS call center operator
The task: Humanize yourself with someone who may not like his job, who is probably presented all day with problems he cannot solve and who may not like you.
Key Learning Objectives:
The sophisticated communicator takes responsibility for both sides of the communication
By slowing down you communicate control, courtesy, respect and any compliment you pay is more powerful
Remember that the person on the other side of the phone sees you as a faceless call until you humanize yourself.