Who's Your Supervisor?

Part 4 of the 7 part series, “7 Ways to Build Rapport Quickly.” This is the money shot. It’s short, powerful and direct. And, like the elbow (“100% effective, 100% of the time.”), it works every time… at least unless you’re actually talking to the supervisor, but then you ask for that person’s boss. The trick is to ask this question in the first 10-15 seconds of the conversation. Say it off-handedly, like this: “Before I forget, can you please tell me who I can talk to about the great job you’re doing helping me?”

The Scenario: An IRS call center operator.

Key Learning Objectives:

  1. Give them a reason to help you in the first 10 seconds.

  2. Bring value to get value.

  3. Combine the threat of a supervisor with something good, not bad.

  4. Boost your own self-esteem by helping someone else.