An Attitude of Gratitude

Part 5 of the 7 part series, “7 Ways to Build Rapport Quickly.” Nobody wants to help you when  you complain, but when you’re grateful you make others your friends. Learn, too, how to be grateful even when someone is helping a customer other than YOU.

 The Scenario: An IRS call center operator.

Key Learning Objectives:

  1. When you’re grateful everyone wants to help you.

  2. By saying thank you and calling attention to the other person’s skills, you make them feel important.

  3. Being enthusiastic in your gratitude energizes the other person and they will want to help you, especially if these are habitual relationships.

  4. Discover the funny power of “Next.”