Part 7 of the 7 part series, “7 Ways to Build Rapport Quickly”
In this short [2 minute] video, Shannon shows how to win someone over and improve the communication experience for both sides.
If you say, “Hey, I’m on a ledge, can you talk me down?” but you say it slowly and with confidence, you’ll open the lines of communication. If you then admit, “I’m a guy who needs a lot of help,” you communicate the exact opposite of what most people think. You’re using the words of a victim but saying them from a position of strength. The effect is irresistible. Use these two phrases to build rapport over the phone and make an ally of the person on the other end.